Exchange and returns

This translation is for reference. The legally binding version is the Ukrainian one.

In short

• 14 calendar days to exchange or return an item of proper quality from the day of receipt (Art. 9 of the Law of Ukraine "On Consumer Rights Protection").
• The item hasn't been used by a pet, and its presentation, tags and packaging are intact.
• We refund within 7 calendar days after we receive the item back.
• Personalized items are non-returnable — they are made individually for you.

Returns and exchanges are handled by the seller — sole proprietor Savenko Mykola Tarasovych (Tax ID 3578304751).

Wrong size

The most common reason for exchange. To help you avoid it, every product page lists the bed's inner dimensions (the space between the bolsters) and the dog weight each size is built for. If it still didn't fit:

1. Write to hello@bosyak.com.ua or call +380 73 446 47 20 with your order number and the size you need.
2. Send the item via Nova Poshta to the address we provide. Shipping for exchanging an item of proper quality is paid by the buyer.
3. Once we receive the item and confirm its condition, we ship the right size. Any price difference is paid by you or refunded by us.

Refunds

A refund request is a free-form email to hello@bosyak.com.ua with your order number. Money is returned the same way you paid:

• card payment → refund to the same card;
• cash on delivery → transfer to your card using the details from the request.

Time frame — up to 7 calendar days from the moment we receive the item.

Manufacturing defect

If a seam came apart, a zipper broke or another manufacturing defect is found — that's on us. The warranty is 24 months.

1. Photograph the defect and send the photos with your order number to hello@bosyak.com.ua.
2. We review within 14 days (usually faster).
3. Your choice: free repair, item replacement or a refund. Shipping both ways is at our expense.

The warranty does not cover: natural fabric wear, claw and tooth marks, or damage from washing against the care instructions (they are on the label and on the product page).

What can't be exchanged or returned (proper quality)

• Personalized items (pet name, logo) — made to individual order.
• Items that have been used by a pet, with signs of washing, hair or odours — for hygiene reasons.

This restriction does not apply to items with manufacturing defects — those are exchanged under warranty regardless of personalization.